Privacy Policy

Effective Date: March 11, 2025

At UrbanSora, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information in various ways when you use our services, including when you make a purchase, create an account, or interact with us on our website. The types of personal data we may collect include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and payment information (credit card details).
  • Non-Personal Identification Information: Browser type, IP address, device information, pages visited on the website, and usage data.
  • Payment Information: If you make a purchase, we collect billing information (credit card number, expiration date) to process your order. However, UrbanSora does not store your payment details. Payment processing is handled by trusted third-party services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Transactions: We use the information you provide to process your orders and deliver the products you’ve requested.
  • To Improve Our Services: Your data helps us understand your preferences, allowing us to improve our website, products, and customer service.
  • To Send Promotional Emails: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of these communications at any time.
  • To Respond to Inquiries: We use your contact details to respond to any questions, requests, or feedback you may have.
  • For Legal and Compliance Purposes: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

3. How We Protect Your Information

At UrbanSora, we take the security of your personal information seriously. We use a variety of security measures, including encryption and secure servers, to protect the data you share with us. However, please be aware that no method of data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

  • Service Providers: We may share your information with companies that perform services on our behalf, such as payment processors, shipping carriers, or email marketing services. These third parties are obligated to use your information only for the purpose of providing their services to us.
  • Business Transfers: In the event of a merger, acquisition, or sale of UrbanSora, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your personal information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of others.

5. Cookies and Tracking Technologies

UrbanSora uses cookies and other tracking technologies to enhance your experience on our website. Cookies are small files placed on your device to track your activity and store certain preferences. We use cookies for the following purposes:

  • To Improve Website Functionality: Cookies help us remember your preferences, login details, and items in your cart.
  • To Analyze Website Traffic: We use analytics tools to understand how visitors use our site, so we can improve our content and services.
  • To Personalize Your Experience: Cookies allow us to offer you tailored content and recommendations based on your browsing history.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of some features on our website.

6. Your Data Protection Rights

As a user, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request to correct any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations and our retention policies.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
  • Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time by contacting us.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@urbansora.xyz.

7. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of third-party sites. We recommend that you review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@urbansora.xyz
  • Phone: (417) 555-6789
  • Address: 1234 Main St, Springfield, Missouri