Sale Policy

Effective Date: March 11, 2025

At UrbanSora, we aim to offer our customers the best value on our premium timepieces through occasional sales and promotions. Please read the following terms and conditions regarding sales and discounts to ensure you have the best shopping experience.

1. Discounted Products

  • Discounted Items: From time to time, we may offer discounts on select items through sales events, seasonal promotions, or clearance sales. Discounted prices will be clearly indicated on the product page.
  • Non-Returnable Items on Sale: Products purchased during a sale or promotion may be subject to additional terms, including being final sale. These items cannot be returned or exchanged unless they are defective or damaged upon arrival. Be sure to check the sale item description for any specific conditions.
  • Combination Offers: Discounts or offers that apply to specific products cannot be combined with other promotions, unless explicitly stated. For example, a 20% off coupon cannot be applied to items that are already part of a seasonal sale.

2. Promotional Codes and Coupons

  • Eligibility: Promotional codes or discount coupons may only be applied to eligible products or categories. Some exclusions may apply, such as limited edition items, gift cards, or sale items.
  • Valid Period: Promotional codes have an expiration date. Once the code expires, it cannot be used. Always check the validity period when using a coupon.
  • One Use per Customer: Most discount codes can only be used once per customer. If multiple codes are used in one transaction, only the code with the highest discount will apply.
  • How to Use: To use a promo code, simply enter the code during the checkout process in the provided field. The discount will automatically be applied to eligible items.

3. Flash Sales and Limited-Time Offers

  • Flash Sales: Flash sales are limited-time events where specific products are offered at a significantly reduced price. These sales last for a set period (e.g., 24 hours) and are subject to availability. Once the sale ends, the discounted prices are no longer valid.
  • Limited-Time Offers: Occasionally, we may offer special discounts for a limited time. These offers are time-sensitive and are only available for the stated duration. Make sure to check the terms and conditions for each specific offer to avoid missing out.

4. Price Matching

  • No Price Matching: UrbanSora does not offer price matching with other retailers. Prices listed on our website are final, and we cannot adjust pricing based on competitor offers. However, we regularly update our website with competitive pricing, ensuring you are always getting great value.
  • Sale Price Adjustment: If you purchase a product and the price drops during a sale event or promotion, we do not offer post-purchase price adjustments. Please ensure that you are satisfied with the price before completing your order.

5. Gift Cards

  • Usage: Gift cards are available for purchase and can be used to shop for products on UrbanSora. They are valid for 12 months from the date of purchase unless stated otherwise.
  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash. However, if your gift card is lost or stolen, please contact us immediately, and we will attempt to assist you in recovering the balance.
  • Sales or Promotions on Gift Cards: Occasionally, we may offer special promotions that include bonus value on gift cards. These promotions are subject to change, and terms will be clearly outlined at the time of the promotion.

6. Sale Terms for Bulk Orders

  • Bulk Order Discounts: Bulk orders may be eligible for a discount, which will be calculated based on the number of items purchased. Please contact our customer service team to inquire about bulk discounts.
  • Custom Orders: For bulk orders or customized products, additional fees may apply. Specific terms will be outlined when you place your order. Please note that custom orders may take longer to process and ship.

7. Promotions Exclusion

  • Non-Eligible Products: Certain products may be excluded from sales, promotions, or discounts. These exclusions will be clearly marked on the product pages, and in the promotion terms and conditions.
  • Seasonal and Exclusive Collections: Some of our seasonal collections, exclusive launches, or limited-edition pieces may not be eligible for sale discounts or offers.

8. Sale Event Terms

  • Limited Stock: Sale events often feature products with limited stock. Once the item sells out during a sale, it will not be restocked at the discounted price.
  • Event-Specific Terms: For special sales events, such as holiday sales or anniversary sales, specific terms and conditions may apply. These will be listed on the event page, and we encourage you to read them carefully before making a purchase.

9. Returns and Refunds During Sales

  • Sales Items: As mentioned in our Return Policy, items purchased during a sale or promotion may be subject to different return conditions. In most cases, sale items are final sale and cannot be returned or exchanged unless they are defective or damaged.
  • Sale Refunds: If you are eligible for a return during a sale, refunds will be processed based on the amount you paid, not the original retail price of the product.

10. Customer Support for Sale Inquiries

If you have any questions or concerns regarding our sales, promotions, or discount codes, our customer service team is here to assist you. Please contact us at:

  • Email: info@urbansora.xyz
  • Phone: (417) 555-6789
  • Address: 1234 Main St, Springfield, Missouri

We strive to make your shopping experience as smooth and enjoyable as possible, so don’t hesitate to reach out if you need help.

11. Modifications to the Sale Policy

UrbanSora reserves the right to change or modify this Sale Policy at any time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy regularly for updates, especially before making a purchase during a sale or promotion.