Payment Policy

Effective Date: March 11, 2025

At UrbanSora, we want to make your shopping experience as smooth and convenient as possible. Our payment policy outlines the methods we accept, security measures, and other important information regarding payments.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Secure payments via PayPal accounts.
  • Apple Pay: If available, you can use Apple Pay to complete your purchase.
  • Google Pay: If available, you can pay using Google Pay.
  • Gift Cards: UrbanSora gift cards can be redeemed at checkout for purchases.

Please ensure that the payment method you use is valid and in your name to avoid any delays in processing.

2. Currency

All transactions on our website are processed in U.S. Dollars (USD). For international customers, the amount will be converted into your local currency by your payment provider based on the current exchange rate.

3. Payment Authorization

When you place an order, the payment method you provide will be authorized for the total amount of the order. This ensures that we can process and ship your order. Authorization may appear as a pending charge on your account for a short period before the payment is fully processed.

4. Sales Tax

Sales tax will be applied to orders shipped to addresses within the U.S., in accordance with local, state, and federal laws. The applicable sales tax rate will be displayed during checkout before you confirm your purchase.

  • International Orders: For international shipments, any taxes, duties, or fees imposed by the destination country are the responsibility of the customer and will not be covered by UrbanSora.

5. Payment Security

At UrbanSora, we take your security seriously. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal information and payment details during transactions. We work with trusted payment processors to ensure a secure and safe payment experience.

6. Order Confirmation

After you complete your purchase, you will receive an Order Confirmation email containing details of your order, including the items purchased, total price, and estimated delivery date. Please verify that your order information is correct. If there are any discrepancies, please contact our customer service team immediately.

7. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute, we may attempt to contact you to resolve the issue. If the dispute is found to be fraudulent or unjustified, we reserve the right to suspend your account or take appropriate legal action to recover any lost funds.

8. Payment Issues

If your payment is declined, please check the details you provided (such as your credit card number, expiration date, and billing address). If the issue persists, please contact your payment provider to resolve the issue. We may also suggest trying an alternative payment method or contacting our customer service for assistance.

9. Refunds

Refunds will be processed according to our Refund and Return Policy. If your payment is refunded, the amount will be returned to the original payment method used, typically within 5-7 business days.

10. Contact Us

If you have any questions or concerns regarding our Shipping or Payment Policy, please do not hesitate to contact our customer service team:

  • Email: info@urbansora.xyz
  • Phone: (417) 555-6789
  • Address: 1234 Main St, Springfield, Missouri